Privacy policy

Last updated: 20/8/2026

At Closeoutpk, we know you're trusting us with your personal details every time you place an order and we don't take that lightly. This policy explains, in plain and simple terms, what information we collect, why we need it, how we protect it, and the choices you have. No confusing legal jargon just an honest explanation of how we handle your data.

Closeoutpk is built on Shopify, a trusted e-commerce platform that helps us process your orders and payments securely. By shopping with us or using our website, you're agreeing to what's described below.

1. What We Collect (and Why)

We only collect what we actually need to get your order to your doorstep and take care of you as a customer:

  • Your name, phone number, and address so we can deliver your order and stay in touch about it
  • Your email for order confirmations and updates (and promotions, only if you opt in)
  • Your order history what you've bought, returned, or asked about, so we can assist you better
  • Your messages to us anything you share when you reach out on WhatsApp, email, or Instagram
  • Basic browsing info like your device and how you use our website, collected automatically to help the site run smoothly

🔒 We do NOT collect or store your card, CVV, or any sensitive payment details. All online payments are handled directly and securely by Shopify's encrypted payment system. We only see that your payment was successful never your actual card information.

2. How We Use Your Information

We use your information only for real, practical purposes:

  • To fulfill your order confirming your address, arranging delivery via Daewoo FastEx, and processing COD or prepaid payments
  • To support you responding to your questions, handling returns for damaged/wrong items, and resolving any issues
  • To keep you updated order confirmations, delivery updates, and (only if you've opted in) new arrivals or promotions
  • To keep your account and our store secure preventing fraud and protecting your information
  • To improve your shopping experience understanding what our customers like, so we can bring you better products

We will never use your information for anything beyond running and improving Closeoutpk.

3. Who We Share Your Information With

We don't sell your personal information to anyone — ever. We only share what's necessary, and only with:

  • Shopify our website and payment platform, which securely processes your orders and payments
  • Our courier partner (Daewoo FastEx) to deliver your order to you
  • Payment providers like JazzCash/Easypaisa, if you request a refund via bank transfer for a COD order

That's it. We don't share your data with random third parties or advertisers outside of what's needed to run our store.

4. Cash on Delivery (COD) Customers

If you order via COD, we only collect the details needed to deliver and confirm your order your name, phone number, and address. We may contact you via call or WhatsApp to confirm your order before it's shipped. This information is used solely for that purpose.

5. Your Choices & Rights

You're always in control of your information. You can:

  • Ask us what information we have about you just reach out and we'll tell you
  • Ask us to correct any incorrect details (like a wrong address on file)
  • Ask us to delete your information, unless we're legally required to keep certain records (like order/tax history)
  • Unsubscribe from promotional messages anytime you'll still get essential order updates

To do any of this, simply message us no complicated forms, no waiting weeks. We'll take care of it directly.

6. How We Protect Your Information

We take reasonable precautions to keep your information safe, and we rely on Shopify's secure, encrypted infrastructure to handle sensitive data like payments. That said, no online system is 100% risk-free, so we'd ask you to avoid sharing sensitive details (like your full card number or bank account info) with us over regular chat or email always use secure, official checkout or payment channels.

We only keep your information for as long as we genuinely need it to serve your orders, respond to you, or meet legal requirements.

7. Children's Privacy

Closeoutpk is intended for adult shoppers. We don't knowingly collect information from children. If you believe your child has shared their information with us, please contact us and we'll remove it right away.

8. Third-Party Links

Our website and social pages may link to other sites (like Instagram). We're not responsible for how those platforms handle your data, so we'd recommend checking their own privacy policies.

9. Changes to This Policy

If we ever update this policy, we'll post the revised version here with a new "Last updated" date. We encourage you to check back occasionally, especially before making a purchase.

10. Questions? Just Reach Out.

Your privacy matters to us, and we're always happy to talk about it. If you have any questions, concerns, or requests regarding your personal information, contact us directly:

We usually respond quickly because a real person, not a bot, is on the other end.