Refund policy

Last updated: 20/8/2026

At Closeoutpk, we bring you authentic branded unstitched lawn, khaddar, and silk suits for women, and wash n wear suits for men, at prices below retail. Please read this policy carefully before placing your order, as our products are unstitched/ready-to-stitch fabric and require special handling.

1. All Sales Are Final

Because we sell unstitched fabric (lawn, khaddar, silk, and wash n wear), all products on Closeoutpk are marked as Final Sale. This means:

  • There is no automatic "Request Return" option on your order.
  • Change of mind, wrong size/design selected, or expecting a different fabric feel/color are not eligible for return, since these are visible from product photos/descriptions before ordering.

However, we still stand behind the quality of what we ship — see Section 2 below for the cases where we will manually process a refund or replacement.

2. Return Window (Defective/Wrong Items Only)

  • You have 5 days from the date of delivery to report an eligible issue (see Section 5) and request a refund or replacement.
  • The suit must be completely unstitched, uncut, unwashed, and unused, with the original packaging, tags, and labels intact.
  • Once a suit has been cut, stitched, tailored, washed, or altered in any way, it becomes ineligible for return.
  • Requests made after 5 days will not be accepted.
  • Since these products are final sale, this return can only be arranged manually by contacting our support team directly (see Section 7) — it will not appear as a self-service option on your order.

3. No Store Credit

We do not offer store credit or gift vouchers for returns. All approved returns are processed as either a replacement or a refund, as outlined below.

4. Non-Returnable Items

The following are final sale and cannot be returned:

  • Suits that have been cut, stitched, washed, or altered
  • Suits without original tags, labels, or packaging
  • Items marked "Final Sale" or purchased during clearance/stock-clearance promotions
  • Minor color variation between the product photo and the actual fabric due to screen display settings or natural dye-lot differences (this is not considered a defect)

5. Eligible Reasons for Return/Refund

We accept a return and issue a refund or replacement only if:

  • You received the wrong suit/design
  • The suit arrived damaged, defective, or with a printing/embroidery fault
  • There is a missing piece (e.g., dupatta, trouser fabric, or embroidered patches not included)
  • The fabric is significantly different from what was advertised (not minor shade variation)

Change of mind, incorrect selection of design/color by the customer, or expecting a different fabric feel is not covered once the parcel is accepted, since these are visible from product photos/descriptions before ordering.

6. Refund Process

  • Approved refunds are issued to your original payment method.
  • For Cash on Delivery (COD) orders, refunds are sent via bank transfer or JazzCash/Easypaisa you'll need to share your account details when your return is approved.
  • Refunds are processed within 7–10 business days after we receive and inspect the returned suit.
  • For wrong/damaged/defective items, Closeoutpk covers the return shipping cost.

7. How to Request a Return

  1. Contact us via WhatsApp (+92 325 6262690) or email (infocloseoutpk@gmail.com) within 5 days of delivery, with your order number and clear photos/video of the suit (unstitched, unopened where possible) and the issue.
  2. We'll review your request and confirm eligibility within 24–48 hours.
  3. If approved, ship the suit back in its original packaging (or arrange pickup, if available in your city).
  4. Once received and inspected, we'll process your refund or replacement.

8. Damaged or Incorrect Orders

Please inspect your parcel at the time of delivery wherever possible. If there's a damage, defect, wrong item, or missing piece, contact us within 48 hours of receiving your order with clear photos/video of the suit and packaging so we can resolve it quickly.

9. Order Cancellations

Orders can be cancelled free of charge within 24 hours of being placed, as long as the order hasn't already been shipped. Once this window has passed or the order has been dispatched, it can no longer be cancelled, and the final sale terms above apply.

10. Contact Us

For any questions about your return, reach out to us at:

Closeoutpk reserves the right to update this policy at any time. Changes will be posted on this page.